Our typical customer in the Newcastle comes to us with a million questions about our solar panels and our installation processes. We love answering these questions because it’s important that a new solar owner understands their system in order to get the most out of it.
Sometimes we’ll come across a customer who isn’t too sure how solar panels work or what questions to ask us, their installer. There’s no shame in not knowing what to ask, that’s why we’re here!
Here are a few essential questions you should ask your installer before purchasing solar panels. Make sure you are getting the information you need so you know exactly what to expect from your new solar system.
Asking this question will ensure you are aware of the capacity your system will generate. It will also make sure you and the installer understand where the panels will be positioned (the installer should have taken into account any shaded spots on your roof).
Knowing the answer to this question will mean you’ll never be surprised by low production months. Keep in mind unexpected circumstances like bad weather can reduce your production.
Your installer should give you an address and contact details in writing of someone local who can maintain your system.
Understand what each party is responsible for, including the installer, manufacturer and yourself.
Is it the installer or another subcontractor? When will it happen? This is one thing you don’t want to leave to the last minute.
Make sure this is clarified. Quality installation companies usually offer to accommodate the whole job.
Understanding your rebates early on will save a lot of hassle later on.
Make sure you have a manual in case you need to deal with a different company in the future or you need your exact model number. It is also important to get in writing the various component warranties including installer workmanship guarantee, schedule of when deposits and progress payments are due.